Refund policy
Let’s put billing problems right.
Failed generations
A confirmed failed generation returns its reserved credits automatically. A network interruption or an ongoing provider task is checked before settlement. Avoid resubmitting an uncertain task; its status remains visible in your history.
Duplicate charges or missing credits
Contact support with your order identifier and account email if a payment was duplicated or the purchased credits did not arrive. We reconcile against the payment provider and correct duplicate charges or missing credit balances after verification.
Unused credit purchases
If you purchased a pack by mistake and have not used its credits, contact support within 14 days. Requests are reviewed against purchase and usage records. Any rights required by applicable consumer law continue to apply.
Generated results
AI image quality is subjective and varies by prompt. A completed generation consumes the credits shown before submission. If a technical defect prevents access to a completed result, contact support with the task identifier so it can be investigated.
How to contact us
Use the contact page while signed in to the account associated with the purchase. Include the order or task identifier and a brief description. Approved payment refunds are returned through the original payment method; processing times depend on the payment provider. Current version: October 18, 2026.